Information Technology Infrastructure Library (ITIL)
ITIL Foundation Certification
ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.
The course will help you to understand: how modern IT and digital service organizations operate how value streams increase speed and efficiency how cultural or behavioural principles guide work that benefits the wider organization how to use commonly-used service management terms and concepts
ITIL 4 MANAGING PROFESSIONAL
Obtaining a Managing Professional designation gives you the essential skills to run successful IT-enabled products and services.
The four Managing Professional modules are: Create, Deliver and Support; Drive Stakeholder Value; High-velocity IT and Direct, Plan and Improve.
ITIL 4 STRATEGIC LEADER
Gaining a Strategic Leader designation helps established and aspiring IT leaders to navigate the complexities of the digital era and prepare for digital transformation.
The two Strategic Leader modules are: Direct, Plan and Improve; Digital and IT Strategy.
ITIL 4 EXTENSION MODULES
ITIL 4 Extension Modules is a stream of two modules that extend the ITIL 4 framework, helping you gain the skills you need for the challenges of the future.
The two modules are Sustainability in Digital & IT and Acquiring & Managing Cloud Services.
ITIL 4 Foundation Certification
ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.
The course will help you to understand:
how modern IT and digital service organizations operate
- how value streams increase speed and efficiency
- how cultural or behavioural principles guide work that benefits the wider organization
- how to use commonly-used service management terms and concepts
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